terms of service

1. agreement and operator

These Terms of Service ("Terms") are a binding agreement between you and La Rios Co LLC, doing business as Brutus AI ("Brutus," "we," "us," or "our"). By creating an account, clicking to accept, purchasing, or using the service, you agree to these Terms and our Privacy Policy. If you use Brutus for an organization, you represent that you have authority to bind it. If you do not agree, do not use the service.

2. eligibility and accounts

You must be at least 18 and legally able to enter this agreement. You must provide accurate information, keep credentials confidential, and promptly notify us of suspected unauthorized use. You are responsible for activity under your account and for configuring the service appropriately for your use case. We may refuse registration, require verification, or suspend access when reasonably necessary to protect the service or comply with law.

3. the service and AI limitations

Brutus provides AI-assisted call transcription, live and post-call sales coaching, roleplay, research, notes, summaries, analytics, and related tools. The service may capture system or microphone audio and, when enabled, screen images or content. AI output can be incomplete, inaccurate, offensive, or unsuitable. It is not legal, medical, financial, employment, or other professional advice. You must review output and remain responsible for decisions, communications, and actions taken using it. Do not rely on Brutus for emergencies or safety-critical decisions.

4. recording, screen capture, and participant consent

You control when Brutus is used on a call. Recording, transcription, monitoring, and screen-capture laws differ by jurisdiction and may require consent from every participant, advance notice, workplace consultation, or another lawful basis. Before capture begins, you must:

• determine which laws, policies, contracts, and industry rules apply to every participant;
• give a clear notice that audio may be captured, transcribed, and analyzed by AI and that screen content may be processed when screen coaching is enabled;
• obtain and document every consent or authorization required by applicable law; and
• stop capture or exclude a participant who does not consent where consent is required.

Any Brutus in-product disclosure or stored record is a compliance aid, not legal advice and not a guarantee that your notice or consent is legally sufficient. You must not bypass, obscure, falsify, or misrepresent a disclosure or consent record. You are responsible for your call participants and for claims arising from your failure to obtain required permission. Brutus may disable capture features where it reasonably believes use is unlawful.

5. your content and permissions

"Customer Content" means audio, transcripts, screen content, prompts, notes, contact or company information, and other material you submit or capture. You retain ownership of Customer Content. You grant Brutus a limited, worldwide, non-exclusive license to host, transmit, reproduce, analyze, and otherwise process it only to operate, secure, support, and improve the service as described in the Privacy Policy and your settings. You represent that you have all rights and lawful bases needed to provide Customer Content and permit this processing. Do not submit protected health information, highly sensitive credentials, payment-card security codes, or data you are not authorized to process.

6. privacy and data requests

Our Privacy Policy explains our processing, providers, retention, international transfers, and data-subject rights. Account holders can use available export and deletion controls. A call participant who does not have an account may contact hello@brutusai.coach; enough information to identify the call may be required, and we may need to coordinate with the account holder or verify identity. Privacy requests are subject to applicable law and lawful retention obligations.

7. acceptable use

You may not use the service to violate law or another person's rights; record or monitor without required notice or permission; impersonate or deceive; harass, discriminate, exploit, or surveil people unlawfully; upload malware; obtain unauthorized access; probe or disrupt systems; circumvent security, usage, or payment controls; scrape at unreasonable volume; reverse engineer except where law prohibits that restriction; resell the service without permission; or use output or personal data to make unlawful high-impact decisions. You may not use the service to develop a competing model or service through automated extraction. We may investigate suspected violations and remove content or restrict access proportionately.

8. subscriptions, tokens, payments, and refunds

Prices, included usage, token rules, and billing intervals are shown at purchase. You authorize Stripe and Brutus to charge the payment method you provide, including applicable taxes. Unless the checkout states otherwise, subscriptions renew automatically until cancelled before renewal. Usage credits or tokens are service entitlements, not currency, are non-transferable, and may expire or be limited as disclosed at purchase. Except where law requires otherwise, charges are non-refundable and are also governed by our Refund Policy. We may change future pricing with reasonable notice; changes do not retroactively alter completed purchases.

9. third-party services

The service depends on third-party AI, transcription, hosting, analytics, email, search, and payment providers. Their availability may affect Brutus, and separately linked third-party services may have their own terms. Our current processor disclosures appear in the Privacy Policy. We are not responsible for third-party products you independently choose or connect.

10. intellectual property and feedback

Brutus and its software, branding, designs, documentation, and service content are owned by La Rios Co LLC or its licensors. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the service during your account term. No rights are granted except as stated. If you provide feedback, you permit us to use it without restriction or compensation, without identifying you publicly unless you agree.

11. suspension and termination

You may stop using Brutus and delete your account through available controls. We may suspend or terminate access for a material breach, nonpayment, unlawful use, security risk, harm to others or the service, or legal requirement. Where practicable, we will provide notice and a chance to cure. On termination, your license ends; provisions that by nature should survive do survive, including payment obligations, ownership, disclaimers, liability limits, and dispute provisions. Data is handled under the Privacy Policy and applicable retention requirements.

12. service changes and availability

We may add, change, or discontinue features and impose reasonable usage limits. We aim for reliable service but do not promise uninterrupted or error-free availability. Beta or preview features may change or be withdrawn and are provided as-is. Material changes that significantly reduce a paid service will be communicated where reasonably practicable.

13. disclaimers

To the maximum extent permitted by law, the service and all AI output are provided "as is" and "as available." Brutus disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing. We do not warrant that output is accurate, that the service will meet your objectives, or that use of the service satisfies recording, employment, privacy, or sector-specific law. Nothing in these Terms excludes a warranty that cannot legally be excluded.

14. limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, or data, arising from these Terms or the service. Brutus's aggregate liability for all claims will not exceed the greater of (a) amounts you paid Brutus during the 12 months before the event giving rise to liability or (b) US $100. These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

15. indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless La Rios Co LLC and its personnel from third-party claims, damages, and reasonable costs arising from your Customer Content, your unlawful recording or monitoring, your lack of required consent or authority, your breach of these Terms, or your violation of another person's rights. We will promptly notify you and reasonably cooperate; you may not settle a claim in a way that admits our fault or imposes obligations on us without written consent.

16. disputes and mandatory rights

Before filing a claim, you and Brutus will try in good faith for 30 days to resolve it after written notice to the other party. These Terms do not remove mandatory consumer, privacy, or statutory rights available where you live. The governing-law and forum provisions applicable to La Rios Co LLC must be confirmed and published following counsel review; until then, applicable conflict-of-law and jurisdiction rules determine those questions. This sentence is an explicit release-control item, not a waiver of either party's rights.

17. changes to these Terms

We may update these Terms. Each version has a version identifier and effective date. For material changes, we will provide reasonable notice in the app, by email, or on the site and request renewed acceptance where required. Changes apply prospectively from their effective date. Continued use after valid notice constitutes acceptance where permitted by law.

18. general

These Terms, the Privacy Policy, the Refund Policy, and any order-specific terms are the entire agreement about the service and supersede prior statements on that subject. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder stays effective. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction or transfer of the service. Neither party is liable for delay caused by events beyond reasonable control. Electronic notices and acceptance satisfy writing requirements where permitted.

19. contact

Questions, legal notices, or complaints may be sent to La Rios Co LLC / Brutus AI at hello@brutusai.coach. Privacy requests should use the same address with the subject “Privacy Request.”